Shipping Policy – Arctic Stitch
Welcome to Arctic Stitch.
We are committed to delivering your orders safely, efficiently, and transparently. Please review our shipping policy carefully before placing an order.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.
During peak periods, promotions, or holidays, processing times may be slightly extended. If there is a significant delay, we will contact you via email.
Shipping Destinations
Arctic Stitch currently ships to:
- Europe
- United Kingdom
- United States
- Canada
- Australia
- Selected international countries
If your country is not available during checkout, please contact us before placing your order.
Estimated Delivery Times
Estimated delivery times may vary depending on the destination, customs procedures, and carrier operations.
| Region | Estimated Delivery Time |
|---|---|
| Europe | 5–10 Business Days |
| United Kingdom | 5–9 Business Days |
| United States & Canada | 7–14 Business Days |
| Australia | 8–15 Business Days |
| International Orders | 7–20 Business Days |
Please note that delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping charges are calculated at checkout based on:
- Destination country
- Package weight
- Shipping method selected
From time to time, Arctic Stitch may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.
Please allow up to 48 hours for tracking updates to appear.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or local fees imposed by your country.
These charges are the responsibility of the customer and are not included in product prices or shipping fees unless explicitly stated.
We recommend checking your local customs regulations before placing an order.
Delayed or Lost Packages
While we work with reliable shipping carriers, delays may occasionally occur due to:
- Customs clearance
- Weather conditions
- Carrier disruptions
- High seasonal demand
Arctic Stitch is not responsible for delays caused by shipping carriers or customs authorities.
If your package appears lost, please contact us and we will assist you in opening an investigation with the carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Arctic Stitch is not responsible for orders shipped to incorrect addresses provided by the customer. Additional shipping charges may apply for reshipment.
Damaged Packages
If your order arrives damaged:
- Take clear photos of the package and item.
- Contact us within 48 hours of delivery.
- Include your order number and supporting images.
We will review the issue and provide an appropriate solution.
Failed Delivery Attempts
If a package is returned due to:
- Incorrect address
- Failed delivery attempts
- Refused delivery
The customer may be responsible for reshipping costs.
Contact Us
If you have any questions regarding shipping, please contact us:
Website: Arctic Stitch
Email: support@arcticstitch.com